Modifying your order or address

Modifying your order

Your order is taken into account by our warehouse as soon as your payment is validated. Therefore, we are not able to change the means of payment or the delivery option.

Once your order is "preparation in progress" or "dispatched" status we are no longer able to undertake any modifications/cancellations because the order is being loaded or already in the hands of the carrier. Your parcel is deemed to be in the process of being shipped. As a last resort, you can refuse the parcel when delivered and the delivery company will send back the parcel to the sender. You can as well exercise your right to return after the reception.

Changing address after ordering

If you wish to change an address after ordering, you will need to send us a request. We will do our best to satisfy your request if possible. 

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