WITH DECATHLON IRELAND YOU HAVE 365 DAYS TO CHANGE YOUR MIND FOllOWING YOUR ONLINE PURCHASE!
You have 365 days after your online purchase to return a product and ask for a refund. The product needs to be in original packaging with labels. Return your parcel with AnPost easily for only €4.95 (See step 3 of the process).
Things to keep in mind before requesting a return:
- The item must be in its original, unused, unaltered, and unwashed condition.
- The item must be returned with the original tags and packaging material.
- Decathlon does not accept returns on perishable products (e.g. food, beverages) and products with hygiene concerns (e.g. undergarments, sports bras)
- Decathlon does not accept returns of products that are customized for the client at our stores.
- All shipping fees which may have been charged during the original purchase are non-refundable.
- In the rare occasion, if you have a product with a manufacturing defect, don't worry. All Decathlon passion brand products come with a minimum guarantee of 2 years.* If beyond 30 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product. If no equivalent product is available, we will offer a full refund.
How to return your items:
1. Print the invoice for your order, you will find this attached to your confirmation email.
2. Circle around the items on the invoice that you are returning back to us.
(example: you want to return the first and third item from your order)
3. Enclose the invoice inside the parcel with the items you are returning.
Postage fees will be at your charge: €4.95 for non-bulky items. The following steps are only for packages that are less than 150 cm in length and less than 20kg. This is not for bulky items such as bikes or fitness machines, to return one of these items please contact our support team directly.
Use https://www.anpost.com/Post-Parcels/Click-and-Post/Returns to return your package with AnPost.
An Post needs around 10 working days to return your package to our Ballymun store and we need an additional 10 days to process the refund.
IT'S DONE! We will refund you as soon as your package is processed and depending on the method of payment, the money will be back on your account within 48 hours (Paypal), 72 hours (credit card)
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