To place an order, you must first create an account. Once you are logged in, follow the steps at the checkout stage until payment validation.
Once your order is "preparation in progress" or "dispatched" status we are no longer able to undertake any modifications/cancellations because the order is being loaded or already in the hands of the carrier. Your parcel is deemed to be in the process of being shipped.
As a last resort, you can refuse the parcel when delivered and the delivery company will send back the parcel to the sender. You can as well exercise your right to return after the reception.